Frias Transportation Management

Dispatcher

Requisition ID
2017-1384
US-NV-Las Vegas
Category
Call Center

Overview

Job Title:       Dispatcher

Department:  Dispatch & Call Center  
Reports To:   Dispatch Manager

 

The primary responsibility of a Dispatcher is driver scheduling, trip preparation, and customer service. 

 

Responsibilities

• Monitor reservations, vehicle and driver availability
• Assign vehicles & drivers to scheduled reservations and ASAP rides
• Track driver location at all times to ensure efficiency
• Track inbound flights to ensure timely arrival of drivers
• Maintain daily records for Managers review
• Assist with the dissemination of information to drivers regarding Special Events
• Handle customer service issues in a professional and timely manner
• Ability to handle customer reservation calls when needed

Qualifications

• 2+ years of transportation dispatching experience
• Excellent communication skills (both written and oral)
• Knowledge of Microsoft office (word, excel and power point)
• Experience in coordinating fleet and reservation scheduling
• Knowledge of regulatory requirements
• Ability to work in a fast-paced environment
• Ability to maintain composure and professionalism
• Knowledge or experience with Dispatch software and systems
• Knowledge of  Las Vegas, casinos, landmarks and venues
• Knowledge of major roads & highways in Las Vegas and surrounding areas
• Knowledge of direction (north, south, east and west)
• Superior customer service and inter-personal skills
• The ability to handle heavy call volume and operate multi-phone lines
• Use of office machines, 10 key, computer and two-way radios
• Bilingual – Spanish a plus
• College degree a plus
• Able to pass pre-employment drug test

 

 

 

Physical Requirements:

  

• Must be able to sit and stand for extended periods of time greater than two hours at a time

• Must be able to lift a minimum of 25lbs.
• Must have visual acuity to type, read reports, enter and produce data; reports; written statements, etc.

• Be able to squat for a short period of time, less than ten minutes
• Must be able to hear and speak clearly for radio and telephone communications

 

EOE- Our policy is to provide equal opportunity employment to all qualified persons without regard to race, color, religion, sex, sexual orientation, age, national origin, ancestry, physical or mental disability, veteran status, military status, marital status, or other characteristics recognized by state or federal law.

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